Here’s how to initiate a refund for an order on your BigCommerce web store:
- Login to your BigCommerce store
- Visit your ‘Orders’ section and click on view
- Find the order you wish you initiate a refund for and click on Action —> Refund
You have the following options:
- Initiate a refund for a partial amount of the order
- Initiate a refund for a full amount of the order
- BigCommerce also gives you the option to re-update the inventory for the returned items/refunds processed to your online store, if enabled in your ‘inventory settings’