There are many different ways through which you can reach a Guru on Shopify or their customer support. One of the ways is to chat with their support. The average wait time for the chat Guru to respond to you queries is 13 minutes as mentioned on the website. The other option for you to send email to their customer support. The current response time varies but as of now is state’s 16 hours. You also have the option of calling to their customer support or by tweeting.
To know more about their customer support options, please click on the following link – https://help.shopify.com/questions